Justin,
"What's Different" is an excellent question; I can't speak for others on
this list.
What's different (in my case) is that we start from the assumption that our
experience should be as positive as yours. Success stories are great. How a
company handles success stories... they print a presser.
What's different is that we start from the assumption that if there were a
problem with performance, it was *our* oversight or failure, not Telrad's.
We jump through prescribed troubleshooting hoops, repeatedly. We invent new
tests when necessary.
What's different? Telrad's initial assumptions about our network and RF
conditions prove consistently false. We schedule many complete system
outages, and (working hand in hand with Telrad) discover Telrad hardware
failure modes that (guess what) nobody has ever seen before.
What's different is that we have had a non-zero percentage of failed Telrad
equipment, and Telrad has RMAed, and we have not complained. That can
happen to anyone.
What's different is that Telrad has eventually and repeatedly confirmed
that we have done everything right: that our network is intelligently
designed and built. ("His parents were poor but honest.")
That our customers could not be better installed with attention to signal
and conditions.
That poor performance is not, I repeat not, due to our incompetence, our
environment, our customers, or our network -- in fact, not due to one
single thing *under our control*.
What's different is that we have repeatedly exhausted the abilities of the
North American support crew -- terrific as they are -- not because we were
asking dumb questions, but because the answers have not yet been found.
What's different is that Ubiquiti won't send you an engineer to check your
stuff out. Telrad's commitment to support is real, if spotty. We had a
truly enjoyable time spending three days with Guy Shahak from Israel. We
learned a great deal. He came ready to help, and earnestly believed that he
would fix all problems. And guess what -- we stumped him too.
What's different is that if there were any thing or things that I -- or the
entire engineering resources of Telrad that have been brought to bear on
this -- could do to find, fix, and permanently stop the whack-a-mole
process -- *it would be done by now*.
What's different is that I do not assume that *my* experience invalidates
yours. I would hope you could extend the same courtesy to me. Telrad knows,
at least by now, that "Works for me!" or "Works in the lab!" does not
guarantee 100% success. We too added upwards of 40 UEs a month, until we
were forced to stop.
How a company handles failure: that is telling.
I apologize for the length of this, and I appreciate your feedback. The
list needs more success stories. I hope to be one of them soon.
On Thu, Mar 9, 2017 at 6:36 PM, Skywerx Support <[email protected]>
wrote:
> The Telrad Wispa forum is starting to remind me of the Ubiquiti forum.
> The same exact people posting with the same exact issues. But only like
> three people!!! Issues like why can't I put 80 people on a Rocket M5, or
> how do I configure a Rocket M5?Why does service suck on my access points?
> Oh wait, they all have -81 signals.
>
> We have deployed over 700 UE's on 16 eNB's. Adding around 40 new UE's per
> month and at least 1 new eNB per month. It's our fastest growing product
> with the least amount of tech support calls offering speeds anywhere from 3
> Mbps to 30 Mbps on the LTE network.
>
> What's Different?
>
> --
> Justin Davis
> COO
> SkyWerx Industries, LLC
>
> > On Mar 9, 2017, at 5:01 PM, Steve Cole <[email protected]> wrote:
> >
> >> On 3/9/2017 4:53 PM, Jeremy Austin wrote:
> >> I have been fairly quiet on list about our outstanding issues,
> >> thinking that they would be better solved by superior troubleshooting
> >> and Telrad engineering than by social engineering.
> >
> > You are certainly not alone.
> > _______________________________________________
> > Telrad mailing list
> > [email protected]
> > http://lists.wispa.org/mailman/listinfo/telrad
> _______________________________________________
> Telrad mailing list
> [email protected]
> http://lists.wispa.org/mailman/listinfo/telrad
>
--
Jeremy Austin
(907) 895-2311
(907) 803-5422
[email protected]
Heritage NetWorks
Whitestone Power & Communications
Vertical Broadband, LLC
Schedule a meeting: http://doodle.com/jermudgeon
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