On Thu, Mar 9, 2017 at 1:46 PM, Nathan Anderson <[email protected]> wrote:
> I personally have lost countless hours of sleep and built up a tremendous > sleep debt over maintaining this system, and have fallen behind on other > duties (as well as life in general) as a result. I am trying not to sound > snippy here, but it's getting to the point where I'm seriously considering > asking the question of what sort of compensation we should expect to get in > return for all of this. > So far, we have (eventually) gotten admissions from Telrad that they are aware of the bugs. (That obviously took varying amounts of time for issues that were intermittent or less reproducible.) The same thing has crossed my mind — that we've got to get at least a reduction in our support costs from them; given that I'm on the clock when working on Telrad issues, it has added up to real money. > > At the same time, perhaps partly because I see real progress, and partly > because I think I'm largely an optimist by nature, I still hold out hope > that things are eventually going to work how they ought. I can't remember > where I heard or read this, but my impression is that the Compact's WiMAX > firmware was in a similar state for a good while when it was first > introduced, but is now regarded as rock-solid. So they are probably just > in a similar stage of the development and evolution of the LTE product. > That doesn't make it any less frustrating, though, that we seem to have > been caught in this particular stage for as long as we have. > I as well have remained optimistic; my employer less so. Eventually one's professional reputation (since I was heavily involved in the choice of Telrad) as well as the reputation of the broadband service itself could be irreparably damaged. A proper issues tracker would go a long way toward restoring some trust. Because it is such a closed product, a great deal of frustration results from a completely opaque development/testing process. > > Sadly, I won't be at WISPAmerica. If you manage to get some productive > face time with Telrad there, I'd love to hear about it afterward. > > > I'll be glad to report what I can. I'll be there for the session the day before — surely not an enjoyable experience for the crew, which do appear to be showing up — unfortunately conflicting with the B**c*lls discussions as well. I'll have to pick the brains of those who make whatever sessions I miss. -- Jeremy Austin (907) 895-2311 (907) 803-5422 [email protected] Heritage NetWorks Whitestone Power & Communications Vertical Broadband, LLC Schedule a meeting: http://doodle.com/jermudgeon
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