"I am sure if I ever find other work that I will be just as jaded. Hell, I am jaded towards customer service in general right now."
That made me chuckle. Then made me think how many other persons in the retail/tech industry feel the same way at this point. BTW that's a great philosphy you have with OD and with your employee's I commend you for it! On Tue, Oct 5, 2010 at 12:15 PM, Michael Bailey <[email protected]>wrote: > Believe me I am right there with you. Because of the economy Office Depot > is getting really, really desperate to get any kind of profit into the > store. There is so much pressure right now to sell these plans and services > and I totally agree with you about the fact that some salesman and woman are > kind of shady in pushing the plans. I am very upfront with my guys that > they need to be honest. If a customer asks, "Well, can't I make the > recovery discs myself?" I say yes because they can. OD got in trouble a few > years back for being less than honest in their sales tactics. > > I am sure if I ever find other work that I will be just as jaded. Hell, I > am jaded towards customer service in general right now. > > > On Tue, Oct 5, 2010 at 11:51 AM, James Peluso <[email protected]>wrote: > >> You are right there is tons of value in that. I think I'm just jaded from >> having to sell "TAP" and needless "Technicial Services" for several years. >> >> >> On Tue, Oct 5, 2010 at 11:49 AM, Michael Bailey <[email protected] >> > wrote: >> >>> In all honesty it depends on the warranty. Office Depot tends to cover >>> things that the manufacturer's warranty doesn't, like surge protection. I >>> am not trying to sound like a corporate zombie but a lot of the plans we >>> sell actually have some value behind them. For example a Premium Accidental >>> Damage and Handling plan not only covers drops, breaks, spills and screen >>> damage but also has a one time battery replacement built in for laptops. >>> >>> >>> On Tue, Oct 5, 2010 at 11:40 AM, James Peluso <[email protected]>wrote: >>> >>>> My problem is when sales persons take advantage of people who are buying >>>> gifts. Best buy is classic for that as an ex compusa employee we were the >>>> worst. Since we closed bestbuy has taken over! Ie you need a warranty on a >>>> hard drive for 3 years that has a five year manufacturer warranty! >>>> On Oct 5, 2010 11:26 AM, "Michael Bailey" <[email protected]> >>>> wrote: >>>> > As someone that has to sell the ridiculous attachments and such for my >>>> job >>>> > the one thing I will add is that there are people out there that don't >>>> want >>>> > to mess with anything involving updates or recovery discs or anything >>>> else >>>> > and will gladly pay the $30. We have a variety of services at Office >>>> Depot >>>> > that could very easily be done by even the most technically challenged >>>> and >>>> > people will still pay for to do so because they either think they >>>> can't do >>>> > it or don't want to be bothered. >>>> > >>>> > On Tue, Oct 5, 2010 at 7:16 AM, Cary Preston <[email protected]> >>>> wrote: >>>> > >>>> >> iiiiiiiiiiiiiiiiiiiiiiii< >>>> http://www.engadget.com/2010/10/04/best-buy-charges-30-for-ps3-firmware-update-laughs-all-the-way/ >>>> > >>>> >> In case you hadn't noticed< >>>> http://www.engadget.com/2007/03/07/best-buys-dubious-intranet-site-investigated-by-connecticut-att/ >>>> > >>>> >> by< >>>> http://www.engadget.com/2007/04/14/geek-squad-technician-arrested-for-invading-customers-shower/ >>>> > >>>> >> now< >>>> http://www.engadget.com/2010/01/05/best-buys-40-pre-optimization-determined-to-be-worthless-ip/ >>>> >, >>>> >>>> >> Best Buy's Geek Squad isn't always the most scrupulous sort, but >>>> their >>>> >> latest attempt to upsell consumers is truly off the charts. We've >>>> confirmed >>>> >> for ourselves that the Staten Island, NY store is offering 120GB PS3 >>>> Slims >>>> >> for $329.98, explaining away the surcharge as their fee for a >>>> firmware >>>> >> upgrade. In case you've never booted up a PS3 yourself, let us >>>> explain the >>>> >> sheer ridiculousness at work here: a system update requires about >>>> three >>>> >> button presses, and some discs prompt you automatically. Hell, if you >>>> want >>>> >> to play online or access the PlayStation Store, you don't even have a >>>> choice >>>> >> -- ever since Other OS< >>>> http://www.engadget.com/2010/03/28/older-ps3s-losing-install-other-os-option-in-thursdays-firmwa/>got >>>> Sony's goat, firmware updates have >>>> >> been mandatory< >>>> http://www.engadget.com/2010/09/07/ps3-3-42-software-update-reportedly-patches-jailbreak-hates-fun/>across >>>> the board. Still, it's hard to say no when Best Buy employees are >>>> >>>> >> this polite -- when we explained to a rep that we already had a PS3, >>>> he >>>> >> graciously offered us an update anyhow... for just $29.98. >>>> >> >>>> >> Best Buy charges $30 for PS3 firmware update, laughs all the way to >>>> the >>>> >> bank< >>>> http://www.engadget.com/2010/10/04/best-buy-charges-30-for-ps3-firmware-update-laughs-all-the-way/>originally >>>> appeared on >>>> >> Engadget <http://www.engadget.com> on Mon, 04 Oct 2010 20:08:00 EDT. >>>> >> Please see our terms for use of feeds< >>>> http://www.weblogsinc.com/feed-terms/> >>>> >> . >>>> >> Permalink< >>>> http://www.engadget.com/2010/10/04/best-buy-charges-30-for-ps3-firmware-update-laughs-all-the-way/ >>>> > >>>> >> DailyTech< >>>> http://www.dailytech.com/Best+Buy+Charging+30+for+Free+PS3+Firmware+Update/article19783.htm> >>>> | [image: >>>> >> source]DualShockers< >>>> http://dualshockers.com/2010/10/01/best-buy-sells-free-ps3-upgrades/> | >>>> Email >>>> >> this <http://www.engadget.com/forward/19660162/> | Comments< >>>> http://www.engadget.com/2010/10/04/best-buy-charges-30-for-ps3-firmware-update-laughs-all-the-way/#comments >>>> > >>>> >>>> >> >>>> >> >>>> >> >>>> >> < >>>> http://www.engadget.com/2010/10/04/best-buy-charges-30-for-ps3-firmware-update-laughs-all-the-way/ >>>> > >>>> >> >>>> http://www.engadget.com/2010/10/04/best-buy-charges-30-for-ps3-firmware-update-laughs-all-the-way/ >>>> >> >>>> >> >>>> >> >>>> >> Sent with MobileRSS for iPad< >>>> http://itunes.apple.com/app/mobilerss-hd-google-rss-news/id375300540?mt=8 >>>> > >>>> >>>> >> >>>> >> >>>> >> Sent from my iPad >>>> >> >>>> >> -- >>>> >> You received this message because you are subscribed to the Google >>>> Groups >>>> >> "The Unique Geek" group. >>>> >> To post to this group, send email to [email protected]. >>>> >> To unsubscribe from this group, send email to >>>> >> [email protected]<theuniquegeek%[email protected]> >>>> <theuniquegeek%[email protected]<theuniquegeek%[email protected]> >>>> > >>>> >>>> >> . >>>> >> For more options, visit this group at >>>> >> http://groups.google.com/group/theuniquegeek?hl=en. >>>> >> >>>> > >>>> > >>>> > >>>> > -- >>>> > This post/e-mail was written by Michael Bailey, Superman Apologist >>>> > >>>> > -- >>>> > You received this message because you are subscribed to the Google >>>> Groups "The Unique Geek" group. >>>> > To post to this group, send email to [email protected]. >>>> > To unsubscribe from this group, send email to >>>> [email protected]<theuniquegeek%[email protected]> >>>> . >>>> > For more options, visit this group at >>>> http://groups.google.com/group/theuniquegeek?hl=en. >>>> > >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "The Unique Geek" group. >>>> To post to this group, send email to [email protected]. >>>> To unsubscribe from this group, send email to >>>> [email protected]<theuniquegeek%[email protected]> >>>> . >>>> For more options, visit this group at >>>> http://groups.google.com/group/theuniquegeek?hl=en. >>>> >>> >>> >>> >>> -- >>> This post/e-mail was written by Michael Bailey, Superman Apologist >>> >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "The Unique Geek" group. >>> To post to this group, send email to [email protected]. >>> To unsubscribe from this group, send email to >>> [email protected]<theuniquegeek%[email protected]> >>> . >>> For more options, visit this group at >>> http://groups.google.com/group/theuniquegeek?hl=en. >>> >> >> >> >> -- >> Jim >> >> blog <http://jimpeluso.wordpress.com> >> "Keep moving Forward" >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "The Unique Geek" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]<theuniquegeek%[email protected]> >> . >> For more options, visit this group at >> http://groups.google.com/group/theuniquegeek?hl=en. >> > > > > -- > This post/e-mail was written by Michael Bailey, Superman Apologist > > > -- > You received this message because you are subscribed to the Google Groups > "The Unique Geek" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]<theuniquegeek%[email protected]> > . > For more options, visit this group at > http://groups.google.com/group/theuniquegeek?hl=en. > -- Jim blog <http://jimpeluso.wordpress.com> "Keep moving Forward" -- You received this message because you are subscribed to the Google Groups "The Unique Geek" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/theuniquegeek?hl=en.
