They have ALWAYS only sold warranty extensions to business accounts. You
just have to tell them you use the laptop for business when you place the
order.
----- Original Message -----
From: "gwydion" <[email protected]>
To: <[email protected]>
Sent: Thursday, December 31, 2009 3:37 PM
Subject: [Thinkpad] Thinkpad Protection Plan in CA and FL
Just discovered something that I thought I would pass on to the list.
One flavor of extended warranty offered by Lenovo in the US includes a
"Thinkpad Protection Plan." This version offers a warranty against
accidental damage from liquid spills on the keyboard, unintentional drops
and bumps of the Product, an electrical surge that damages the Products
circuitry, or the failure of the integrated LCD screen. Since my wife has
damaged two different laptops by spilling wine and coffee on the keyboard,
and my son killed an LCD by dropping the laptop, it seemed like a pretty
good option.
It's pretty hard to figure out exactly what the plan is until after the
purchase. After purchase, they send you a copy of the legal terms. Among
other things, the terms state that "This Service is not available for
consumer purchase in California and Florida." I discovered this after I
had already given the 3 T400s to the intended owners, who live with me in
California.
I called Lenovo to figure out exactly what choices I had (the terms of the
warranty say that you can elect to discontinue it and get a refund within
30 days of purchase). What the Lenovo rep told me was that the warranty
was valid so long as my account was a business account, and all he had to
do was make that change to my account.
Seems kind of bizarre to me, but what the heck.
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