Hi James, V út, 03. 03. 2009 v 17:01, James Carlson píše: > Milan Jurik writes: > > Hi James, > > > > V ,Az(Bt, 03. 03. 2009 v 16:28, James Carlson p,Am$,1!!(Be: > > [...] > > > one. (One fix, which would work for Bugster as well, would be to > > > demand that RPE engineers working on an escalation set the RE > > > field to themselves.) > > > > We (Solaris RPE) are assigning as RE ourselves even today. At least we > > should do it. > > Sometimes yes, sometimes no.
Lazy RPEs (including myself probably) :-) > The point I was making was that Bugzilla > lacks any easy way to find out if there is an escalation. At least > with Bugster, I can double-check to see if there is one before plowing > ahead. > I understand. With Bugster you see very clearly if it is escalated or not (e.g. e-mail subject is modified). > It's unclear to me what happens a Bugzilla world. It could be any of: > > - We keep the escalation tool, and users are just forced to punt > (filing a duplicate CR in Bugster?) when it comes to Bugzilla- > tracked bugs. > > - Perhaps there's some equivalent escalation-tracking tool in the > Bugzilla world, and we could just switch to using that. > > - Maybe escalations just go away, and we do all the tracking in > Bugzilla comments. > > In any event, some thought about that interface is probably necessary. > I heard that Al Ikner is involved in this process and he is working on other (not so relevant here) changes in escalation process. So I would recomend to speak with him. Best regards, Milan _______________________________________________ tools-discuss mailing list tools-discuss@opensolaris.org
