erland;534846 Wrote: 
> I think we have to remember a few things:
> 
> - The old Slim Devices would probably not be able to produce both the
> Radio and Touch, my guess is that the delays would have caused them to
> go bankrupt. Logitech's economical strength has probably saved the
> Squeezebox product family.
> 

True, the economic downturn would have been catostrophic for the old
Slim Devices

erland;534846 Wrote: 
> I think we have to remember a few things:
> - The people reading this thread is not the people that should read
> this critique. This forum is read by Logitech developers and test
> personal who have done everything very well. The management, sales and
> support people who you guys are criticizing are probably not even
> reading this forum. So all you do is creating extra frustration among
> community members and the few Logitech's resources that all have done
> their job very well.
> 

Yes, the development team has done a great job.  They probably are more
frustrated than us users with the sales issues.  With all of the work
they've put in, I'm sure they just want to see this thing succeed!

erland;534846 Wrote: 
> I think we have to remember a few things:
> I feel that its right to critique Logitech when they aren't doing their
> job but we might need to think about who is reading the critique. If you
> like the critique to have some effect, it's probably better to call your
> Logitech sales or support representative and tell them what you think.
> 

Micky G reads these forums.  I think he, as the product/program manager
is the guy that should hear about this stuff.  The sales folks aren't
going to care - they get paid if they sell 100 keyboards or 2 SB
products.  They are going to sell what they can sell.  Mikey should be
FUMING and raking the sales org over the coals - they are failing to
get his product out the door.  

erland;534846 Wrote: 
> 
> Still, we have to give Logitech some credit, they have actually
> succeeded in producing the top audio streaming devices on the market.
> Both the Touch and Radio have so much potential and we have only seen
> the top of the ice berg so far. Just wait until the third party
> community realizes that they are small silent completely open Linux
> machines with great audio circuits which you basically can hack to do
> whatever you like.
> 

Yes, they did succeed, however they've managed to really annoy their
faithful and enthusiastic customer base.  They should do what they can
to avoid that in the future.


-- 
maggior

Rich
---------
Setup: 2 SB3s, 4 Booms, 1 Duet, 1 Receiver, 1 Touch (on order).  SuSE
11.0 Server running SqueezeBoxServer 7.5.0, MusicIP, and SqueezeSlave. 

Current library stats: 33,060 songs, 2,656 albums, 484 artists.
http://www.last.fm/user/maggior
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View this thread: http://forums.slimdevices.com/showthread.php?t=77178

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