We have a large pile of external users who contact our help desk who then enters the ticket in trac for them or resolves it (password change, desktop config problems, etc), so they are not users that go into trac and configure their preferences. They help desk will enter their email address as the reporter. We want to email the reporter if their problem is logged as a trac ticket for a software change. When it gets approved for work we want another email to the reporter, and when it gets closed we want another email sent to them. All the statuses in between we don't want to mail bomb the reporter.
In the Announcer plugin is there way to send emails to the reporter based on the status? I've hacked some new code to do that, but was wondering whether it was possible without that and I missed something. Related to that, what's the etiquette for having that considered for integration in the plug-in or should I make it into a separate trac hack? I'm also considering making a 2 column ticket email formatter in html and plain text ala the current trac ticket layout vice a single column layout currently used in Announcer, should that also go into another hack? Consider me a novice in the whole open source world and contributing. -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/trac-users?hl=en.
