AnnouncerPlugin is pretty easy to extend. For example, you could
create a subclass of TicketReporterSubscriber:
from announcer.subscribers import TicketReporterSubscriber
class StatusLimitedTicketReporterSubscriber(TicketReporterSubscriber):
statuses = [ ... ] # Statuses for which no notification is sent
# A better approach would be to get this from trac.ini
def matches(self, event):
if event.realm != 'ticket':
return
ticket = event.target
if ticket['status'] not in self.statuses:
return
return super(StatusLimitedTicketReporterSubscriber, self).matches(event)
Put this in a module, drop it into your plugins directory, then
disable the normal TicketReporterSubscriber in your trac.ini
[components] section and enable this one instead.
On Tue, Mar 1, 2011 at 5:08 PM, ElJefeWatson <[email protected]> wrote:
> Yes, there is another hack called FlexibleReporterNotification that
> will do that, but it uses the TracNotification. I like the look
> (mostly) of the HTML formatted tickets that come out of announcer.
>
> On Mar 1, 4:19 pm, Chris Shelton <[email protected]> wrote:
>> On Tue, Mar 1, 2011 at 10:23 AM, ElJefeWatson <[email protected]>wrote:
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> > We have a large pile of external users who contact our help desk who
>> > then enters the ticket in trac for them or resolves it (password
>> > change, desktop config problems, etc), so they are not users that go
>> > into trac and configure their preferences. They help desk will enter
>> > their email address as the reporter. We want to email the reporter if
>> > their problem is logged as a trac ticket for a software change. When
>> > it gets approved for work we want another email to the reporter, and
>> > when it gets closed we want another email sent to them. All the
>> > statuses in between we don't want to mail bomb the reporter.
>>
>> > In the Announcer plugin is there way to send emails to the reporter
>> > based on the status? I've hacked some new code to do that, but was
>> > wondering whether it was possible without that and I missed
>> > something.
>>
>> I've looked for a similar type of functionality with the AnnouncerPlugin,
>> and could not find it either. I ended up using a ticket_custom field named
>> "nomail" that is a checkbox labelled "Suppress Mail". Then I added the
>> attached diff to the 0.11 version of the announcerplugin.
>>
>> I seem to remember locating a version of this patch in a ticket on trac
>> hacks, and adapted it for my occasional needs to limit the amount of mail
>> going out. It would certainly be nicer to have this based on a set of
>> statuses where notifications would be suppressed.
>>
>> chris
>>
>> announcerplugin_suppress_mail.diff
>> 2KViewDownload
>
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