Yes, there is another hack called FlexibleReporterNotification that will do that, but it uses the TracNotification. I like the look (mostly) of the HTML formatted tickets that come out of announcer.
On Mar 1, 4:19 pm, Chris Shelton <[email protected]> wrote: > On Tue, Mar 1, 2011 at 10:23 AM, ElJefeWatson <[email protected]>wrote: > > > > > > > > > > > We have a large pile of external users who contact our help desk who > > then enters the ticket in trac for them or resolves it (password > > change, desktop config problems, etc), so they are not users that go > > into trac and configure their preferences. They help desk will enter > > their email address as the reporter. We want to email the reporter if > > their problem is logged as a trac ticket for a software change. When > > it gets approved for work we want another email to the reporter, and > > when it gets closed we want another email sent to them. All the > > statuses in between we don't want to mail bomb the reporter. > > > In the Announcer plugin is there way to send emails to the reporter > > based on the status? I've hacked some new code to do that, but was > > wondering whether it was possible without that and I missed > > something. > > I've looked for a similar type of functionality with the AnnouncerPlugin, > and could not find it either. I ended up using a ticket_custom field named > "nomail" that is a checkbox labelled "Suppress Mail". Then I added the > attached diff to the 0.11 version of the announcerplugin. > > I seem to remember locating a version of this patch in a ticket on trac > hacks, and adapted it for my occasional needs to limit the amount of mail > going out. It would certainly be nicer to have this based on a set of > statuses where notifications would be suppressed. > > chris > > announcerplugin_suppress_mail.diff > 2KViewDownload -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/trac-users?hl=en.
