We are looking at using email2trac to allow users to add and modify tickets. I am curious what experience people have had with this. Not so much how email2trac works, but how you have managed getting users to format messages correctly.
I think we are mainly looking at letting users create tickets and add and reply to comments. Adding a new ticket seems to be rather straight forward. Just send an e-mail where the subject is not a reference to an existing ticket and a new ticket will be created. The body of the e-mail is the description in the ticket, right? Is there a way to get the sender added to the Cc list of that created ticket? Not replacing the default - adding to it. Adding and replying to comments is more confusing. If a user gets an e-mail from Trac that a ticket has had some change and they want to comment, must they have a field like "@comment: My 2cents"? Are there amy things to consider when Trac sends e-mails? For example, there is a footer that tells the URL to the message and a few other things. Wouldn't that be in the comment if it is left in the reply? So must the user strip away stuff like this? Although the docs for email2trac say alot, some simple things are less than clear to me. Any advice or experiences is welcome! -- Yours sincerely, Roger Oberholtzer Ramböll RST / Systems Office: Int +46 10-615 60 20 Mobile: Int +46 70-815 1696 [email protected] ________________________________________ Ramböll Sverige AB Krukmakargatan 21 P.O. Box 17009 SE-104 62 Stockholm, Sweden www.rambollrst.se -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
