On 9/4/13, W. Martin Borgert <[email protected]> wrote: > Quoting [email protected]: >> We are looking at using email2trac to allow users to add and modify >> tickets. I >> am curious what experience people have had with this. Not so much how >> email2trac works, but how you have managed getting users to format >> messages >> correctly. > > No guidelines, just some experiences here. > [...] > > Possible improvements: email2trac should work on base of > message-ids in the e-mail header instead of parsing the subject > like OpenERP. Or one could have one email address per ticket, > like in Debian (e.g. [email protected]). >
AFAICT both suggestions are valid . FWIW , I prefer it to work the Debian way . However under certain circumstances this might not be possible to deploy , but I guess it'd be possible to toggle this behavior on/off considering some configuration ... ? [...] @robert : About replies , I've noticed that other systems include some «tags» in the message with the purpose of delimiting comment boundaries . AFAICT this feature is not available in email2trac (... cmiiw ...) and would be nice to have. Other features like triggering workflow actions and updating fields might be more complicated to handle . -- Regards, Olemis - @olemislc Apache™ Bloodhound contributor http://issues.apache.org/bloodhound http://blood-hound.net Blog ES: http://simelo-es.blogspot.com/ Blog EN: http://simelo-en.blogspot.com/ Featured article: Apache™ Mesos se gradúa de Apache™ Incubator - http://goo.gl/fb/fI4wW -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
