> > >> Or one could have one email address per ticket, >> like in Debian (e.g. [email protected]). > > +1. This is the interface people who use such tools come to expect. > >> 3. There is no reply possible from within Trac. This is something >> OpenERP does very nicely. One can handle the ticket completely in >> the web application, while in Trac you have to go back to your MUA. > > That could be handy but trac can already e-mail ticket updates. I think > integrating that with email2trac replies might be worth looking into > instead: e.g. someone e-mails a ticket update, they automagically get on > cc list. >
I am just back from vacation and read this email2trac thread. Message-id's are not stored in the trac database and if you submit a ticket via the web interface there is no knowledge about the message id. what we want is a flexible reply to address that can handle basically these 2 formats: 1. <bugnumber>@email2trac.surfsara.nl 2. email2trac+<bugnumber>@email2trac.surfsara.nl See ticket: https://oss.trac.surfsara.nl/email2trac/ticket/297 for explanation. Email2trac supports this, but i also want to be able to submit tickets via the web interface, but TRAC/AnnouncerPlugin does not support setting a another reply-to address. There is an ticket with a request for this feature: * https://trac-hacks.org/ticket/10044 I have downloaded the AnnouncerPlugin and tying to implement this feature, but i encountered some issues with it. regards --- SURFsara has a new telephone number: +31 20 800 1300. Bas van der Vlies | Operations, Support & Development | SURFsara | Science Park 140 | 1098 XG Amsterdam | T +31 (0) 20 800 1300 | [email protected] | www.surfsara.nl | -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
