The new tech support manager in my company wants to install an issue
tracking system for tech support incidents, and I thought about using
trac mostly because I'm already familiar enough to configure it to
his needs without a lot of trouble and also because with intertrac
links it would be quite useful to link the tech support issues with
any bug reports we have in the development one.
So far so good. However the system would be much more successful if
it could be plugged with the web-based form on the company's web page
so when a new form were submitted a ticket were automatically
created, and I'm not sure if trac can allow for that behavior or what
would be the easiest way to go about it, preferably either without
modifying the web-based form or doing it as little as possible.
Allowing for modifying the state of a ticket through e-mail (so
replies to the customers would automatically update the related
ticket) would also be a great boon but is less of a priority.
Can this be done? What's the best way to go about it?
Thanks in advance for your help.
Óscar Morales Vivó
AEC Software
[EMAIL PROTECTED]
www.aecsoftware.com
Developers of FastTrack Schedule and Details:
Project-focused software for Windows and Macintosh
FastTrack Schedule 9
Project Management for Project Success.
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