Óscar Morales Vivó wrote:
So far so good. However the system would be much more successful if it could be plugged with the web-based form on the company's web page so when a new form were submitted a ticket were automatically created, and I'm not sure if trac can allow for that behavior or what would be the easiest way to go about it, preferably either without modifying the web-based form or doing it as little as possible.
You could use the XMLRPC plugin. However, it doesn't work with 0.9.x so you would have to upgrade to trunk, or wait until 0.10 is release (which will, hopefully, be "real soon now")
Allowing for modifying the state of a ticket through e-mail (so replies to the customers would automatically update the related ticket) would also be a great boon but is less of a priority.
Check out the email2trac script (http://www.trac-hacks.org/wiki/EmailtoTracScript)
-John _______________________________________________ Trac mailing list [email protected] http://lists.edgewall.com/mailman/listinfo/trac
