So far so good. However the system would be much more successful if it could be plugged with the web-based form on the company's web page so when a new form were submitted a ticket were automatically created, and I'm not sure if trac can allow for that behavior or what would be the easiest way to go about it, preferably either without modifying the web-based form or doing it as little as possible.
You might use the XMLRPC plugin to forward ticket requests submitted on your front-end web server to the Trac server: http://trac-hacks.org/wiki/XmlRpcPlugin
Allowing for modifying the state of a ticket through e-mail (so replies to the customers would automatically update the related ticket) would also be a great boon but is less of a priority.
There's already a script that could help you: http://trac-hacks.org/wiki/EmailtoTracScript HTH Manu _______________________________________________ Trac mailing list [email protected] http://lists.edgewall.com/mailman/listinfo/trac
