I'd try talking to a store manager. This seems silly and unfair. Personally, I 
would only allow the store to do that upgrade, so if it bricks my phone, they 
can give me a replacement one right there. If they can't agree to do that in 
advance, I doubt I'd do the ugrade at all. My business depends on the Treo.

On Tuesday 17 July 2007 06:06:14 am Jeff Fort wrote:
> More on the saga.  Neither of the two Verizon stores were able to do
> the upgrade.  Treo sees the card but not the install program.
> Instead of giving me a new phone, they are now saying that I need to
> try to do the upgrade myself before they declare the treo defective.

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