I haven't had too much trouble with CS but the corporate stores (or at least the one in my area) are horrible! I was treated quite rudely and lied to, and I wasn't making demands or being nasty. All I was trying to do was an in-store exchange (I had my phone, all the accessories and paperwork and a return authorization email from Customer Care). In my experience Ecare is the best, and telephone CS is second best, provided you call early in the day before the call centers in India get started.
Sue ----- Original Message ----- From: Dianna To: [email protected] Sent: Monday, January 07, 2008 12:43 AM Subject: Re: [Treo] SERO questions Geez, that's never been my experience..but I have honestly said that I can't stay with them if I keep getting those surprises..and they do whisk you off to retention.. -------Original Message------- From: Alec Usticke Date: 1/7/2008 12:05:33 AM To: [email protected] Subject: Re: [Treo] SERO questions No. It's horrible. If you ever need to call, start by saying the word cancel so you'll go to a rep who can actually do something. Or call the Consumerist line posted earlier. -- Alec Usticke [EMAIL PROTECTED] www.usticke.org . . [Non-text portions of this message have been removed]
