I think it's a non-traditional customer service problem that plagues Sprint. Or maybe traditional, but not what you expect when you hear "crappy customer service". The problem as I've seen it is a lack of coordination between units. Those units - stores, customer service, technical support, specialty support (like for the Airave device I have) and others - just don't have any uniformity of understanding, training, skill, knowledge, etc.
The result is very uneven and inconsistent customer service - some great, some terrible, some just conflicting so you don't know quite what's going on. I have been willing to put up with this since a) I'm pretty self-sufficient, b) Sprint costs less than Verizon for similar service, and c) Sprint has by far the best coverage in my area, and, based on my travels, other areas as well. Caveat Emptor! Decide on your priorities. If Verizon can deliver on them, stick with Verizon. If it can't, go into the Sprint experience with eyes wide open! Cheers, Don -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Ralph Alvy Sent: Sunday, January 06, 2008 9:52 PM To: [email protected] Subject: Re: [Treo] SERO questions Thanks to all for these answers. I'd be saving almost $50 a month (plus tax) for the same package, by moving from Verizon to Sprint SERO. One other question. What makes me the most nervous about switching from Verizon to Sprint is going from stellar customer service to one that's been heavily criticized. Has Sprint's CS improved of late?
