You can call either... I usually prefer level 2 tech support at Sprint. Ask for a Treo Rep.
From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Ralph Alvy Sent: Thursday, March 06, 2008 4:38 PM To: [email protected] Subject: Re: [Treo] Centro charging problems Didn't think of that. Thought I had to go through Sprint. Looking over the Palm.com site, it sounds like I can indeed call them, even though I've heard their support it terrible. On Thursday 06 March 2008 02:05:49 pm Dr. Allan Boodnick wrote: > Could I suggest calling Palm? You've 90 days of free service. But > ask for a 2nd level tech. > > Allan > > On Mar 6, 2008, at 1:56 PM, Ralph Alvy wrote: > > Yep. Understood. I understand Tom to be saying is that this > > charging problem > > may go away if I do *any* reset while the device is charging. So > > simply did a > > Soft Reset while it was charging, using Initiate's menu. I can just > > as eaily > > do a Hard Reset while it's charging using the Initate menu, and > > then do a > > Full Restore. > > > > On Thursday 06 March 2008 01:40:45 pm Alli wrote: > > > Just to avoid future confusion... > > > > > > A hard reset is initiating the reset whilst holding the power > > > > button, > > > > > letting go after the Palm logo appears, and thus erasing all data, > > > restoring it to factory settings. > > > > > > Resetting via software or removing the battery without holding any > > > buttons (while plugged in or not) is merely a soft reset. > > > > > > Resetting while holding the up key is a warm reset, and akin to > > > > booting > > > > > a pc into safe mode. > > > > > > Ralph Alvy wrote: > > > > Good. I just did a Soft Reset (using Initiate) while it was > > > > charging and > > > > > > had a green LED. I would have thought that a Hard Reset (not > > > > charging) > > > > > > would have been just as good, but I guess not. I'll let you > > > > know if the > > > > > > problem seems resolved. > > [Non-text portions of this message have been removed] [Non-text portions of this message have been removed]
