On Sunday 06 April 2008 17:05:05 Alli wrote: > Retention is the group charged with retaining you as a customer. They > will find ways to keep you, including giving you upgrades you're not > ready for.
I was not aware of this being a separate group. Do you need to ask to be transferred to them? My bill recently went up about $30. It is so complex with charges and credits that I have trouble telling what's going on. I called for an explanation and got an Indian customer service rep. That's the problem with Sprint; your service varies greatly with who you get on the phone. I have hung up on reps in the past and called back to get a better one. The Indians tend to follow scripts and rarely exercise judgment. You never get good service from them. Anyway, I did not get a satisfactory explanation from her. I am thinking of calling Retention. [Non-text portions of this message have been removed]
