You can ask to speak to retention at any time, and you generally will get better service.
Arthur S. Alexion wrote: > On Sunday 06 April 2008 17:05:05 Alli wrote: >> Retention is the group charged with retaining you as a customer. They >> will find ways to keep you, including giving you upgrades you're not >> ready for. > > I was not aware of this being a separate group. Do you need to ask to be > transferred to them? > > My bill recently went up about $30. It is so complex with charges and > credits > that I have trouble telling what's going on. I called for an explanation and > got an Indian customer service rep. That's the problem with Sprint; your > service varies greatly with who you get on the phone. I have hung up on reps > in the past and called back to get a better one. The Indians tend to follow > scripts and rarely exercise judgment. You never get good service from them. > Anyway, I did not get a satisfactory explanation from her. I am thinking of > calling Retention.
