Googling (always recommended) turns up pages suggesting that you do NOT ask for "retention" specifically, but rather "account services" or state that you wish to cancel your account.
On Sun, Apr 6, 2008 at 5:19 PM, Alli <[EMAIL PROTECTED]> wrote: > You can ask to speak to retention at any time, and you generally will > get better service. > > > Arthur S. Alexion wrote: > > On Sunday 06 April 2008 17:05:05 Alli wrote: > >> Retention is the group charged with retaining you as a customer. They > >> will find ways to keep you, including giving you upgrades you're not > >> ready for. > > > > I was not aware of this being a separate group. Do you need to ask to be > > transferred to them? > > > > My bill recently went up about $30. It is so complex with charges and > credits > > that I have trouble telling what's going on. I called for an explanation > and > > got an Indian customer service rep. That's the problem with Sprint; your > > service varies greatly with who you get on the phone. I have hung up on > reps > > in the past and called back to get a better one. The Indians tend to > follow > > scripts and rarely exercise judgment. You never get good service from > them. > > Anyway, I did not get a satisfactory explanation from her. I am thinking > of > > calling Retention. > > > > ------------------------------------ > > Yahoo! Groups Links > > > > -- http://www.GearBits.com -- Tech. Culture. Ideas. Opinions.
