My best luck was on G1 172, I had no problem getting the guide from there today as G1 3 I just timed out
-----Original Message----- From: Steven Melching [mailto:[EMAIL PROTECTED] Sent: Tuesday, April 05, 2005 8:52 PM To: [email protected] Subject: Re: [TVRO] budheads: 4DTV DEALER UPDATE - Some new info Hmm, still unable to update my 922 sat receiver. The clock has been screwed up for a days now. Steve At 02:42 PM 4/5/2005 -0700, you wrote: > From another list just FYI > > >"James E. Biersach" <[EMAIL PROTECTED]> has posted: > > > >-------- Original Message -------- >Subject: DEALER UPDATE - Some new info >Date: Mon, 4 Apr 2005 14:15:09 -0500 >From: Summer Porter NPS > > > >Even though the guide is down right now I thought you could probably use some >encouragement or >clarification�the guide download on G0-7 had been provided on a TVN digital >stream. With TVN >leaving C-Band a new data download stream needed to be provided. Starz >Encore >stepped up and they >are hosting the feed for the guide data download stream. >This weekend due to the Starz Encore Entertainment Group doing name and logo >changes some feeds of >Starz Encore G5-106,107,108 / G1 -150, 152, 154, 156, 157, 175, 176 went >black >due to the encoding >for these services needed to be updated by the ACC because they had changed. >The quickest way to get through the customer calls for me has been to >immediately ask the customer >to press their guide button. If it is telling them to go to GO then they >will >need to do a soft >reset. I take them to G1-167 or G0-101, ASK THEM IF THEY HAVE A GREEN DC >light > >lit up. >Where ever you take them to, a GREEN DC light is a MUST and then have them >do a > >soft reset. >If when they press the guide button it is telling them to go to G1, then I >take > >them to G1-3 or >G1-167 and rehit them. The instructions below are working pretty >well�there are > >a few odd and end >problems have gotten several tips from some of you which have been >helpful�the >instructions that we >are giving you are general and basic in nature, as we try to keep them >that way > >for the CSR�s. >G1-3 is the �official� location of the data download stream but you know >how at > >night before this >IPG change if the customer left his receiver on G0-101 or another digital >channel it would reset to >G0-7? Well, I had several people tell me since the IPG change to G1-3 that >their units reset to >G1-5, G1-167, G1-4. So I asked why. The explanation I received was that once >G1-3 has been set in, >the system may reset at night to the last digital channel on G1 that was >watched. >Hope this is helpful�note to the Forum guys�please do not reprint this as >it is > >not �official� but >just my interpretation of what is going on and it could be entirely off the >wall compared to what >you guys know. J >On that note�any tips or comments�please send them�it is >appreciated�received a > >couple this a.m. >that I was able to pass along and it has been helpful�..THANK YOU�.as always, >NPS Dealers are the BEST! >-----Original Message----- >From: Summer Porter >Sent: Sunday, April 03, 2005 9:53 PM >Subject: FW: DEALER UPDATE >THESE STEPS MAY HELP YOU WITH THE IPG REHITS: >STEP 1: TURN THE DISH TO SATELLITE G1-3 OR G1-167 >STEP 2: VERIFY THAT THERE IS A GREEN LIGHT LABLED �DC� ON THE FRONT >PANEL OF > >THE RECEIVER >STEP 3: PROCEED TO DO A SOFT RESET BY UNPLUGGING THE RECEIVER FOR 1 MINUTE >ONLY >STEP 4: AFTER THE RECEIVER COMES OUT OF WARM UP, WAIT AN ADDITIONAL 10 >MINUTES BEFORE CHANGING > THE CHANNEL >STEP 5: PRESS THE GUIDE BUTTON AND THE GUIDE SHOULD TAKE JUST A FEW >MINUTES >TO LOAD >IF THE GUIDE DOESN�T LOAD AFTER A FEW MINUTES: >STEP 6 AN ADDITIONAL REHIT MAY BE NECESSARY >STEP 7 NOW ATTEMPT TO LOAD THE IPG AGAIN BY PRESSING YOUR GUIDE BUTTON >AND >WITHIN MINUTES > THE DOWNLOAD SHOULD BE COMPLETE. > >. Customers who have problems getting G1 will not be able to do the >download to > >get the guide. >. However, they can still get an activation or a rehit of digital >services on G0-101. >. Soft resets for digital services other than the guide will work on G0-101. >. It is imperative for a rehit for digital services or the guide to work that >the green light >labeled DC is lit. > > > >Community email addresses: > Post message: mailto:[email protected] > Subscribe: mailto: [EMAIL PROTECTED] > Unsubscribe: mailto:[EMAIL PROTECTED] > List owner: mailto:[EMAIL PROTECTED] >Shortcut URL to this page: > http://www.groups.yahoo.com/group/TVRO > >Yahoo! Groups Links > > > > > > > > > > > >-- >No virus found in this incoming message. >Checked by AVG Anti-Virus. >Version: 7.0.308 / Virus Database: 266.9.3 - Release Date: 4/5/2005 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. 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