Chad,

You guys at Twitter need to realize something extremely important:

a) We support you 100%, and

b) It's these types of communications that keep temperatures down, and
enable us to keep our users informed.

So, hang in there and just keep us posted. That's all we're asking
for. And if there's anything we can do to help, just holler.

Dewald


On Aug 8, 12:20 am, Chad Etzel <c...@twitter.com> wrote:
> Hello all,
>
> Here is the state of things as we know them:
>
> - The DDoS attack is still ongoing, and the intensity has not
> decreased at all. Because of this, interaction with the site and with
> the API will continue to be shaky due to the defenses that have been
> put in place by our Ops team. At this point, removing any of those
> defenses is not an option.
>
> - Whitelisted IPs that have a restricted rate-limit is a *known
> issue,* and we are still working on restoring increased rate-limiting.
>
> - OAuth funkiness is a *known issue* which seems to be exacerbated by
> the whole DDoS thing.
>
> - Automatic blacklisting of "valid" or "innocent" IPs is a *known
> issue* and a result of the DDoS defenses. These blacklistings are
> temporary, though the amount of time they "stick" is variant upon the
> number of requests being made. The best thing to do to avoid this is
> throttle back your requests. We know that this may not be an option
> for everyone, but if you can, it will help.
>
> - Keep respecting 302's as you get them.
>
> THIS IS THE MOST IMPORTANT POINT. PLEASE READ IT TWICE:
> *There is no ETA on fixing any of this*
> *There is no ETA on fixing any of this*
>
> I know that sounds harsh and cold, but if you want us to be perfectly
> honest with you, that's the truth. Things will continue to be rocky as
> long as this attack continues. They may get worse, they may get
> better. That should not be read as "we don't care about fixing it" or
> "we're not going to fix it until everything blows over" but instead as
> "we can't promise when things will be back to normal, but in the
> meantime we are working on fixing is ASAP."
>
> Ops is going to be working around the clock this weekend.
>
> We will also be monitoring the situation and giving out new
> information as we have it. Please remain patient with us. As much as
> you want it to be fixed, we want it to be fixed more. Some of my
> personal apps are completely borked as well.  We're all going to have
> to ride this out together. Communications may be slowed over the
> weekend, but please know that we are not ignoring the situation.
>
> Thanks,
> -Chad

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