Marc, Never done it with D3, but it seems that you could look at some simple IVR software, maybe based upon rather inexpensive Dialogic cards. I'm not really sure how your operation works, is each confirmation call only made when the tech informs a "ready" status, or can these be batch handled at the start of the day? In both cases you could put together a daily calling list (one for each tech?) and load it into a simple VB6 application (perhaps even an existing aplication supplied with the CTI hardware). In the first case the dispatcher, upon receiving a status indicator that he/she must confirm a call could click upon the next visit for the tech's route and using a supplied protocol, have the IVR place the call, recite a predefined message and return a status (client hung up, no answer, client confirmed, busy, etc). In the second case (batch mode) the whole calling list could be processed at once, with automatic, periodic retries for the unsucessful calls). I'm in Argentina so I can't recommend specific suppliers.
Regards, Marc ----- Original Message ----- From: "Mark Johnson" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, July 24, 2004 3:04 PM Subject: [U2] Phone/TAPI Interface, D3/W2K > Perhaps someone can lead me in the right direction. > > One of my clients, D3/W2K, dispatches 20-24 HVAC vans daily throughout our > state with upwards of 100-120 calls per day. The dispatcher calls on nextel to > inform the techs of their next appointment and uses a regular phone to call > the customer for the upcoming visit. > > The question is if there's a way to interface this system (home/cell/alt > phones in database) to an external phone system that could place an automated > call to that customer and return a status code (ok, busy signal, no answer, > answering maching) to the dispatcher so she doesn't have to have a phone > handset permanently welded to her ear. > > Thanks in advance. > Mark Johnson > ------- > u2-users mailing list > [EMAIL PROTECTED] > To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [EMAIL PROTECTED] To unsubscribe please visit http://listserver.u2ug.org/
