Telathena ( http://www.telathena.com ) has various ways of connecting u2 PHANTOM jobs to inbound and/or outbound call distribution systems. Some old versions of Telathena also ran on non-u2 Pick systems, but I think that the current versions of Telathena aren't compatible with Pick/d3.
For instance, Telathena can drive a predictive dialer that dials out on many lines at once and only connects the few lines that are answered to the pool of operators, while the PHANTOM would automatically record the status of the other calls, and optionally queue those numbers for trying again later. Predictive dialers are designed to connect the human operator's headset in the middle of the "o" in "Hello?" if a another human answers the phone, and, simultaneously, the Telathena foreground client pops up the account info (from your u2 database) on the operator's PC. But it's not good to use a predictive dialer on multiple outbound lines with just a single dispatcher, because, too often, you'll get "Hello?" on 2 lines at once, and annoy one of your customers by just hanging up. Predictive dialers are for call centers with dozens of operators. Telathena can also drive simple local aux-port (or internal serial port) modems or dialers, but you may be able to do that yourself, by just using your terminal emulator's aux-port option. This can shave several seconds off of the time per call, which can be significant when there are lots of busies and no answers, or when the average call length is very short. For more options, see "Call Center" magazine. ( http://www.callcenter.com ) > -----Original Message----- > From: Mark Johnson > > Perhaps someone can lead me in the right direction. > > One of my clients, D3/W2K, dispatches 20-24 HVAC vans daily > throughout our > state with upwards of 100-120 calls per day. The dispatcher > calls on nextel to > inform the techs of their next appointment and uses a regular > phone to call > the customer for the upcoming visit. > > The question is if there's a way to interface this system > (home/cell/alt > phones in database) to an external phone system that could > place an automated > call to that customer and return a status code (ok, busy > signal, no answer, > answering machine) to the dispatcher so she doesn't have to > have a phone > handset permanently welded to her ear. > > Thanks in advance. > Mark Johnson The information contained in this e-mail message may be privileged and confidential information and is intended only for the use of the individual and/or entity identified in the alias address of this message. If the reader of this message is not the intended recipient, or an employee or agent responsible to deliver it to the intended recipient, you are hereby requested not to distribute or copy this communication. If you have received this communication in error, please notify us immediately by telephone or return e-mail and delete the original message from your system. ------- u2-users mailing list [EMAIL PROTECTED] To unsubscribe please visit http://listserver.u2ug.org/
