I have that exact same issue - I use Nextels to receive an 'email' I generate from the server through 'Eudora' and a AccuTerm script that sends all the call data to the tech on his nextel... Next up - adding the ability to 'respond' so the call is marked 'in progress'... This is on an old Service Autmation customer, but the logic would be the same and is very doable... Took me about 10 hours I think - largest part was the scripting of accuterm (having to learn it then use it!) but in my case, I have one computer that just sits all day and dispatches data to the techs - leave my client to call the customer - the personal side you probably DON'T really want to automate away in the big picture of customer servce!!
DW -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Johnson Sent: Saturday, July 24, 2004 1:05 PM To: [EMAIL PROTECTED] Subject: [U2] Phone/TAPI Interface, D3/W2K Perhaps someone can lead me in the right direction. One of my clients, D3/W2K, dispatches 20-24 HVAC vans daily throughout our state with upwards of 100-120 calls per day. The dispatcher calls on nextel to inform the techs of their next appointment and uses a regular phone to call the customer for the upcoming visit. The question is if there's a way to interface this system (home/cell/alt phones in database) to an external phone system that could place an automated call to that customer and return a status code (ok, busy signal, no answer, answering maching) to the dispatcher so she doesn't have to have a phone handset permanently welded to her ear. Thanks in advance. Mark Johnson ------- u2-users mailing list [EMAIL PROTECTED] To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [EMAIL PROTECTED] To unsubscribe please visit http://listserver.u2ug.org/
