Not sure how practical it would be for you, but we had a similar problem previously using wIntegrate.
We had a VB app running that would raise an event for an incoming call and pick the incoming number from the call. This would then be copied to the clipboard, from which the user could paste into the search field on the Wintegrate search. If you use VB, then presumably you can append data to this field, which when pasted will control what the app does. For example 02071231234-CustServ, the CustServ would then control what routines are called by the software upon pasting, and would come from the incoming number dialled. Good luck. Darren -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Hester Sent: 09 January 2006 23:34 To: U2 Users Discussion List Subject: [U2] [UV] Callcenter screen pop We're looking into new call center software and trying to determine to what degree we can integrate incoming call handling with our UV order entry software. Assuming that we've captured either a phone # via caller ID or a customer account number by having them key it in, does anyone know of a way to push this information into a green-screen UV application? The call center software packages we've looked into a Windows based, and we use Accuterm to run our UV applications. The only way I can see this working is if the customer service agent is sitting at the appropriate order entry prompt in the UV application prior to answering the phone (which is acceptable), and the data is then sent to Accuterm (or some other terminal emulator). Has anyone done anything like this? TIA, John -- John Hester System & Network Administrator Momentum Group Inc. (949) 833-8886 x623 http://memosamples.com ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/
