Phil, This is something for which the U2UG have been actively campaigning. That campaign is beginning to bear fruit:
1. There are now a number of articles on the techconnect that are available 'outside' the knowledge base (e.g.the excellent article by Mark Baldridge publicised on the list earlier) and this number is increasing. 2. The U2UG are creating our own knowledge base - this will contain our own articles and links to other resources. We are already discussing availability of specific IBM articles through this route. 3. One stumbling block has been the desire of certain distributors to keep access to the library to themselves. This obviously puts IBM in a difficult position as far as access is concerned, so AFAIK IBM have now introduced a policy whereby users CAN get access to the knowledge base IF their distributor agrees. If you register for the knowledge base today, you will get an email with the instructions on how to take that forward. There are a number of technical and practical hoops through which this process needs to go (not least since the knowledgebase is a shared IBM resource covering other product ranges as well) but we are very aware of this and IBM are moving in the right direction. As with all these things, it takes time. Please be sure we will continue to press IBM hard on this matter over the coming year. Brian U2UG Board > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of phil walker > Sent: 26 January 2006 07:52 > To: [email protected] > Subject: RE: [U2] Knowledgebase access > > The issue is that the Universe user has their maintenance > through a distributor and myself as a reseller, and I believe > you can only access the knowledgebase when a Universe user > has support directly through IBM. ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/
