I am 100% agree with Phil. It was very frustrating when I had questions and saw the article titles in KB on IBM site but could not read it.
It is very weird that IBM has KB but does not allow people to view them. I have not seen any other web sites doing so. The one of reasons people find that it is easy to use Microsoft products is that we could find almost everything from KB in MS site. Kathy -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of phil walker Sent: Thursday, January 26, 2006 2:52 AM To: [email protected] Subject: RE: [U2] Knowledgebase access The issue is that the Universe user has their maintenance through a distributor and myself as a reseller, and I believe you can only access the knowledgebase when a Universe user has support directly through IBM. That is what I have been told anyway by that distributor and also IBM when I tried to register as the Universe User through tech connect. I can understand restricting access to the website for logging calls if you by maintenance through a reseller distributor, but restricting the knowledgebase like it is the crown jewels, come on. Is IBM really interested in getting U2 out there? Thanks for the response though, cheers Phil -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Logan, David (SST - Adelaide) Sent: Thursday, 26 January 2006 8:30 p.m. To: [email protected] Subject: RE: [U2] Knowledgebase access Hi Phil, We looked at this a while ago and asked the question. The response is to "use the clients licence to access the knowledgebase". We provide support for a number of u2 sites but cannot get any direct access. This tends to make it difficult for call logging etc. however to give IBM their due, there has been a good response once we have managed to connect. It can be very frustrating to get to the point of logging a call only to be told the issue has been documented on the knowledgebase. Try asking directly through the IBM office in NZ, maybe with enough noise, IBM may look at granting access to these "secrets". Good luck with any attempt you may make. 8-) Regards David Logan -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of phil walker Sent: Thursday, 26 January 2006 3:16 PM To: [email protected] Subject: [U2] Knowledgebase access Has anyone heard, if and when people who do not have their maintenance directly with IBM will have access to the U2 knowledgebase? Does anyone else find it utterly frustrating that you cannot see articles in their pertaining to U2, such as how-tos etc? It does not do any favours when looking at development new applications when you can get so much more help etc on the internet for other products... Phil ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/
