Hmmm, I think someone is really trying hard to emulate Steve Jobs... He always knew what his customers _really_ needed... Sometimes he was spot on... Sometimes he tried to float bricks... Didn't hear about those products...
On 12/03/2014 05:14 PM, Chris Ruschmann wrote: > Well said. > > In the alpha forums we gave them every possible combination of onsite > hosting that you could think of that we would be happy to use for this > project. Virtual appliances and an actual hardware appliances that they > sell were 2 that I thought would be the easiest. > > Fell on deaf ears though. > > *From:*[email protected] > <mailto:[email protected]> > [mailto:[email protected] > <mailto:[email protected]>] *On Behalf Of *Justin Wilson > *Sent:* Wednesday, December 3, 2014 2:38 PM > *To:* Ubiquiti Users Group > *Subject:* Re: [Ubnt_users] New airControl > > Part of it for me is the perception of UBNT as a company. We aren’t > like Apple consumers. For the most part, most of us are not buying > these products to jack with them at Starbucks and drink Coffee. We are > out on towers, in all kinds of weather, deploying these. No matter the > driving factor, the majority of these networks are here to make money. > I, for one, have bet my house and my future on UBNT products in the > past. It was no different than betting on another vendor, but I chose > UBNT for several reasons. Price was a factor but not the only one. > > Robert and Staff, please don’t misunderstand the passion for these folks > being fanboys. Sure, the inner geek in everyone wants the shiny new > gadget. But at the end of the day we all want to go home and be able to > set our thermostat at 71 instead of 50. :-) This is about providing a > service and being in business. Tools like AirControl means we can do > that extra install instead of having the programmer spend their time > figuring out how to pull data from the radio or dump into some 3rd party > app. We all know monitoring and proactive solutions are essential in > this business. I want to know if my business customers are getting what > they pay for. If I have SLA customers I want to prove to them we are > living up to expectations. Having that data might mean keeping them or > not. A complete product family means we have a lower TCO. > > Now, back to perception. If I am putting my house on the line would I > continue to do so for a company that hasn’t finished a key product like > AC in how many years? Version 1 never was completed. V2 is now dead. > What about the Mfi cloud? I want to be able to trust a company with my > livelihood. Sure, a software product isn’t the same as a working AP, but > it should be a key component. In today’s ISP world information is > King. If I have information I know when to upgrade, what customers to > proactively fix, and how the overall health of the network is. This is > what makes me different than Comcast. I should be able to know > everything about what I have. > > If you want to make it cloud based, how about an appliance we can > install locally? Just an idea, in a sea of thousands. But more > importantly, help us focus on automating our businesses and being kick > butt at it. Give us the tools we actually need. That way we can buy > more units from you. Simple. > > Justin > > -- > > Justin Wilson <[email protected]> > > http://www.mtin.net <http://www.mtin.net/blog> > > Managed Services – xISP Solutions – Data Centers > > http://www.thebrotherswisp.com > > Podcast about xISP topics > > http://www.midwest-ix.com > > Peering – Transit – Internet Exchange > > > > _______________________________________________ > Ubnt_users mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/ubnt_users > _______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users
