Hi Kees - There actually have been a number of posts in a few different places. Hard to make sure it happens in all of the places. Here is a link to one post from Robert:
http://community.ubnt.com/t5/Ubiquiti-Announcements-and-News/Announcing-airCRM-The-Ultimate-ISP-Management-Platform/ba-p/1118026/page/2#comments Thanks, Ben On Thu, Dec 4, 2014 at 9:41 AM, Kees H <[email protected]> wrote: > Matt @ UBNT > > I do believe it is time for you to go to the upper management and have them > make a comment. The issues that have been so elequently stated in this and > other posts in this last week need to be addressed. The silence from UBNT > is deafening and shakes my confidence in UBNT. > > Please keep us informed. > > > > Guys, you have good points. I believe though, the problem here isn't > > just the product, it's the message. The reality is that it wouldn't > > take that many more resources to finish and update AC2. I thought it > > had a bunch of bells and whistles I could have lived without and that > > functionality was more important but that wasn't my call. We fudged > > through its inadequacies with the hope that upgrades were coming. > > Unfortunately, the Cone of Silence from Ubiquiti on this issue after > > more than a year caused me anghst. I can see where this product works > > for newcomers to the industry as a billing and CRM product. But I do > > agree that those operators that have more than a few hundred users are > > going to have serious qualms about opening up their network to an > > outside attack or even the possibility that there is some aspect of > > security that is out of their control. We pay a lot of money every year > > for security products to protect our customers and although we are going > > to test and probably startup WISPs to this product, I don't see it as a > > large operational management tool specifically because of the unknown > > control issue. If Russia can hack our SCADA system, probably the North > > Koreans can hack Sony, the Chinese pretty much anything they want to > > including our most secured military and technical secrets, I'm a little > > nervous letting some outside entity control my network. > > > > Here is my question, if the cloud gets hacked and someone takes down my > > network causing me great financial harm (kind of like Green toughcable), > > who am I suing? I know the same argument can be made for AirControl now > > but that device should be behind a firewall with security at the > > operating system level managed by the WISP. The exposure is far lower. > > > > Rory > > > > -----Original Message----- > > From: [email protected] [mailto:[email protected]] > > On Behalf Of Robert > > Sent: Wednesday, December 3, 2014 6:25 PM > > To: Ubiquiti Users Group > > Subject: Re: [Ubnt_users] New airControl > > > > Hmmm, I think someone is really trying hard to emulate Steve Jobs... > > He always knew what his customers _really_ needed... Sometimes he was > > spot on... Sometimes he tried to float bricks... Didn't hear about > > those products... > > > > On 12/03/2014 05:14 PM, Chris Ruschmann wrote: > >> Well said. > >> > >> In the alpha forums we gave them every possible combination of onsite > >> hosting that you could think of that we would be happy to use for this > > > >> project. Virtual appliances and an actual hardware appliances that > >> they sell were 2 that I thought would be the easiest. > >> > >> Fell on deaf ears though. > >> > >> *From:*[email protected] > >> <mailto:[email protected]> > >> [mailto:[email protected] > >> <mailto:[email protected]>] *On Behalf Of *Justin Wilson > >> *Sent:* Wednesday, December 3, 2014 2:38 PM > >> *To:* Ubiquiti Users Group > >> *Subject:* Re: [Ubnt_users] New airControl > >> > >> Part of it for me is the perception of UBNT as a company. We aren't > >> like Apple consumers. For the most part, most of us are not buying > >> these products to jack with them at Starbucks and drink Coffee. We > > are > >> out on towers, in all kinds of weather, deploying these. No matter > > the > >> driving factor, the majority of these networks are here to make money. > >> I, for one, have bet my house and my future on UBNT products in the > >> past. It was no different than betting on another vendor, but I chose > > > >> UBNT for several reasons. Price was a factor but not the only one. > >> > >> Robert and Staff, please don't misunderstand the passion for these > > folks > >> being fanboys. Sure, the inner geek in everyone wants the shiny new > >> gadget. But at the end of the day we all want to go home and be able > >> to set our thermostat at 71 instead of 50. :-) This is about > >> providing a service and being in business. Tools like AirControl > >> means we can do that extra install instead of having the programmer > >> spend their time figuring out how to pull data from the radio or dump > >> into some 3rd party app. We all know monitoring and proactive > >> solutions are essential in this business. I want to know if my > >> business customers are getting what they pay for. If I have SLA > >> customers I want to prove to them we are living up to expectations. > >> Having that data might mean keeping them or not. A complete product > > family means we have a lower TCO. > >> > >> Now, back to perception. If I am putting my house on the line would I > > > >> continue to do so for a company that hasn't finished a key product > >> like AC in how many years? Version 1 never was completed. V2 is now > > dead. > >> What about the Mfi cloud? I want to be able to trust a company with my > > > >> livelihood. Sure, a software product isn't the same as a working AP, > >> but it should be a key component. In today's ISP world information is > > > >> King. If I have information I know when to upgrade, what customers to > > > >> proactively fix, and how the overall health of the network is. This is > > > >> what makes me different than Comcast. I should be able to know > >> everything about what I have. > >> > >> If you want to make it cloud based, how about an appliance we can > >> install locally? Just an idea, in a sea of thousands. But more > >> importantly, help us focus on automating our businesses and being kick > > > >> butt at it. Give us the tools we actually need. That way we can buy > >> more units from you. Simple. > >> > >> Justin > >> > >> -- > >> > >> Justin Wilson <[email protected]> > >> > >> http://www.mtin.net <http://www.mtin.net/blog> > >> > >> Managed Services - xISP Solutions - Data Centers > >> > >> http://www.thebrotherswisp.com > >> > >> Podcast about xISP topics > >> > >> http://www.midwest-ix.com > >> > >> Peering - Transit - Internet Exchange > >> > >> > >> > >> _______________________________________________ > >> Ubnt_users mailing list > >> [email protected] > >> http://lists.wispa.org/mailman/listinfo/ubnt_users > >> > > _______________________________________________ > > Ubnt_users mailing list > > [email protected] > > http://lists.wispa.org/mailman/listinfo/ubnt_users > > _______________________________________________ > > Ubnt_users mailing list > > [email protected] > > http://lists.wispa.org/mailman/listinfo/ubnt_users > > > > _______________________________________________ > Ubnt_users mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/ubnt_users >
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