On 9 September 2015 at 23:44, Tom Hill <[email protected]> wrote:> > I was thinking more along the lines that you'd be able to convince them, > over time, that your hardware was a relatively well-known quantity and > not just any old tat from Ebay.
It doesn't matter if its tat from ebay, or some gold plated shiny box from BT themselves. It can still be faulty. With the BTOR supplied NTE, the onus was on BT to prove the circuit up to the Ethernet port on the NTE. Now they don't supply that bit they are not selling a full end-to-end service. With ADSL a lot of faults got passed back to the CP with a message along the lines of "fault not on our network, its on the customers network". They would then threaten with a charge (£150?) to send an engineer out to go look at the fault. FTTC fixed this, as the modem was BTORs. If it broke, they had to go fix it. It saved a lot of hassle getting BT to actually do their job. -- Regards, Dave
