Its not a matter of faults not being handled professionally its all about where the demarcation point is and where BT's responsibilities begin and end. Currently with FTTC the demarcation point is an Ethernet port in the customer's premises. This means if there is an issue such as a slow connection, packet loss or a complete loss of service your engineers have an Ethernet port to test to allowing them to. Once you move this demarcation point further back into the network this is lost which then leads to arguments regarding end user equipment and wasted effort on behalf of a CP dispatching replacement modems when the fault actually lies in OR's network.
Removing the OR provided modem renders it the same as ADSL in terms of T2R with CP's expected to pay OR for an SFI visit or suffer multiple WRT visits where the OR engineer can easily claim EU equipment as the issue. The other major advantage for CP's such as ourselves with the current offering is we want an Ethernet service from the customer to our exchange, the OR modem will be plugged into an enterprise grade piece of equipment such as a Cisco or Juniper router, we do not want an all in one modem / router / wifi point. I personally think OR have done a stonking number on OFCOM and the industry. After LLU and removing OR from managing active DSL equipment thus enabling innovation from CP's who are just delivered a copper pair we are now back to a national infrastructure of OR managing the DSLAM's which is very rapidly migrating back to the bad old days of ADSL. This decision was made at a forum of very large CP's with almost no input from small CPs who mainly operate outside of general consumer connectivity. I have so far emailed the OTA and my CRM in OR. The OTA are ignoring me and my CRM could give no justification for the decision to remove the modem or how the decision was arrived at. I urge everyone to email [email protected] at the OTA to register your disappointment over this decision and to request an explanation of how the decision was made and what data was used in terms of CP CPE usage. You never know he may reply to you! Paul -----Original Message----- From: uknof [mailto:[email protected]] On Behalf Of Neil J. McRae Sent: 10 September 2015 16:18 To: Stuart Henderson <[email protected]> Cc: [email protected]; Tom Hill <[email protected]>; Brandon Butterworth <[email protected]> Subject: Re: [uknof] Openreach withdrawal of FTTC CPEs If you have a situation were a fault is not being handled professionally please feel free to contact me and I will look into it. Neil -- ------------------------------ The Networking People (NorthWest) Limited. Registered office: c/o Hanleys, Spring Court, Hale, Cheshire, WA14 2UQ. Registered in England & Wales with company number: 07667393 This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
