If you have a situation were a fault is not being handled professionally please feel free to contact me and I will look into it.
Neil Sent from my iPhone > On 10 Sep 2015, at 16:05, Stuart Henderson <[email protected]> wrote: > >> On 2015/09/10 13:59, Neil J. McRae wrote: >> >>> On 10 Sep 2015, at 13:07, Gord Slater <[email protected]> wrote: >>> >>> But like Brandon says, that's another issue - it's the end-end+demark >>> principle. I see this as BT Group washing their hands of things as a >>> business tactic to raise profits on SFI visits and dodge out of fixing >>> the faults in their plant. I can see only one winner there. >> >> What absolute codswallop. >> >> "Dodge out of fixing the faults" ?! If there is a problem and it >> needs fixing then we want to fix it. We want customers to be happy, > > When you have a line fault and are stuck in a loop of "talk to BT call > centre in the evening, they pass things onto OR to look at the next day, > rinse & repeat" with OR disputing the information given by the customer, > it really doesn't feel like this is the case. > > Do BT do any "secret shopper" tests of fault resolution going through > the whole standard end-user procedure? Few people I've known that have > had faults have been entirely happy about how it was handled. >
