On 2015/09/10 13:59, Neil J. McRae wrote: > > > On 10 Sep 2015, at 13:07, Gord Slater <[email protected]> wrote: > > > > But like Brandon says, that's another issue - it's the end-end+demark > > principle. I see this as BT Group washing their hands of things as a > > business tactic to raise profits on SFI visits and dodge out of fixing > > the faults in their plant. I can see only one winner there. > > What absolute codswallop. > > "Dodge out of fixing the faults" ?! If there is a problem and it > needs fixing then we want to fix it. We want customers to be happy,
When you have a line fault and are stuck in a loop of "talk to BT call centre in the evening, they pass things onto OR to look at the next day, rinse & repeat" with OR disputing the information given by the customer, it really doesn't feel like this is the case. Do BT do any "secret shopper" tests of fault resolution going through the whole standard end-user procedure? Few people I've known that have had faults have been entirely happy about how it was handled.
