On 01/09/16 18:38, [email protected] wrote:
Are there any other folks out there who were once satisfied IX Reach
customers but think it's gone down hill since acquisition by Console?
Wondering if it's just me or not!
Nick
I have 40G with them and haven't noticed anything going down hill, but
I've only had one interaction with them since:
I opened a support ticket with them the other day after my NL <> UK
wavelength was reporting fcs errors on the UK side. They promptly sent
someone out to clean the fibre which resolved the issue. Timing on this
ticket was 11:45am opened, 12:33am "requested that the DC clean the
fibre and optics", 14:23am an e-mail back saying it was done (services
restored approximately 13:30).
This seems like it went very smoothly. Have you had a different
experience? I need to add more traffic so it would be good to know your
story.
