On 16 January 2017 at 14:26, Phillip Baker <[email protected]> wrote: > they've > left my customer without service that they need. Ace.
does your customer not have any other service at all, not even a cheap ADSL fall-back? IIWY, I'd have immediately ordered a 2nd phone line with ADSL on simultaneous provide the moment it was discovered that the primary FTTC service was going to break. I know that doesn't necessarily solve the problem of all the IPs in use being different, but at least it would give you something to work with whilst the original FTTC flip-flopped between providers. Oh, and you might want to ensure that the losing ISP does re-allocate the IP block to someone else in the meantime, so it can be given back when the service is finally restored.
