On Mon Jan 16, 2017 at 02:26:14PM +0000, Phillip Baker wrote: > The Urgent Service Restoration has been refused (twice) because despite the > fact that BT's franchise holder slammed this broadband line on behalf of BT > Retail, and despite the fact that no NoT was received by the LCP, and > despite the fact that all three parties are in agreement that it should not > have happened....... (all factors for the USR to be approved) BT have > turned around and said that because the customer was "aware" that they were > renewing the term on their PSTN and ISDN it is apparently impossible that > their broadband was slammed and so do not qualify for the USR process.
The simple answer is for the customer to tell the people who broke it to get it restored or else all the stuff they renewed is not longer renewed and will go elsewhere and they will be billed for damages and cost of migration. BT are only going to listen to their franchise holder and not you so make it their problem to resolve > This seems to run counter to the purpose of the USR. Now what? The various > parts of BT are essentially a law unto themselves at this point, and > they've left my customer without service that they need. Ace. Mention it to ofcom that the new process people argued for to suit their own biz aims has reduced the security of others brandon
