On 16 January 2017 at 15:37, Brandon Butterworth <[email protected]> wrote:
> The simple answer is for the customer to tell the people who broke it > to get it restored or else all the stuff they renewed is not longer > renewed and will go elsewhere and they will be billed for damages > and cost of migration. > > BT are only going to listen to their franchise holder and not you > so make it their problem to resolve > This was an avenue we were already pursuing, and they don't give a shit. Latest (last?) email from them: "As I have no lines of communication with a team or department that can migrate services away from BT (something that I stated when first made aware of this case), then I’m afraid cancellation of the whole order would be the only option." The BTLB has been forwarded the nearly £1k "you're moving away and terminating early" warning that BT Retail have sent for this broadband line (because BT Retail got a NoT after our transfer request, fancy that) - can't wait for that argument to start when the actual bill arrives. As a result of a (nameless!) jobsworth at BTW HLE inserting themselves as arbiter in a case that they have no real standing in despite all parties agreeing "This should not have happened" and rejecting the USR at this point it seems that it's a case of waiting until the 30th (when the USR-rejected migration reaches it's current commit date) unless the separate out-of-band attempt succeeds. I am going to have to reroute their block to a linux vm on our network for the time being and tunnel their traffic for them. Insert six paragraphs or so of four letter words used variously as nouns, adjectives and verbs here.
