The sad thing is Phil, that we hear and deal with similar stories from said BTLB outfit perhaps 3-4 times a month.
Them being local to us means we do tend to be on the rear end of a good quantity of their excrement including an ISDN2 > IP conversion for BCM50 that they kindly sold a customer. It was supposed to be completed before Christmas, at which point they removed the ISDN2 and converted it to ADSL . So at some point someone “might” stick an BCM50A in so they have the IP bit enabled, perhaps, maybe. To be frank I believe the lucky recipients of this faux pas have given up chasing said BTLB and are now using our VoIP without the BCM 50.. Thankfully they (BT) did get the ISDN to ADSL conversion right.. Peter From: uknof [mailto:[email protected]] On Behalf Of Phillip Baker Sent: 18 January 2017 10:49 To: Brandon Butterworth Cc: [email protected] Subject: Re: [uknof] Undoing an unwanted FTTC migration (to BT) On 16 January 2017 at 15:37, Brandon Butterworth <[email protected]<mailto:[email protected]>> wrote: The simple answer is for the customer to tell the people who broke it to get it restored or else all the stuff they renewed is not longer renewed and will go elsewhere and they will be billed for damages and cost of migration. BT are only going to listen to their franchise holder and not you so make it their problem to resolve This was an avenue we were already pursuing, and they don't give a shit. Latest (last?) email from them: "As I have no lines of communication with a team or department that can migrate services away from BT (something that I stated when first made aware of this case), then I’m afraid cancellation of the whole order would be the only option." The BTLB has been forwarded the nearly £1k "you're moving away and terminating early" warning that BT Retail have sent for this broadband line (because BT Retail got a NoT after our transfer request, fancy that) - can't wait for that argument to start when the actual bill arrives. As a result of a (nameless!) jobsworth at BTW HLE inserting themselves as arbiter in a case that they have no real standing in despite all parties agreeing "This should not have happened" and rejecting the USR at this point it seems that it's a case of waiting until the 30th (when the USR-rejected migration reaches it's current commit date) unless the separate out-of-band attempt succeeds. I am going to have to reroute their block to a linux vm on our network for the time being and tunnel their traffic for them. Insert six paragraphs or so of four letter words used variously as nouns, adjectives and verbs here.
