MOC are looking into now. Looks like quite a few ISPs are having similar issues.
Best Regards Paul Paul Bone Chief Technical Officer email: [email protected]<mailto:[email protected]> office/service desk: +44 (0)1223 755055 mobile: +44 (0)7713 393621 www.bridgefibre.co.uk<http://www.bridgefibre.co.uk> BT are ceasing new ISDN services by 2020 and then ISDN entirely by 2025... Is your phone system future proof? Talk to our experts today. <http://www.bridgefibre.co.uk> From: Graham L. Stewart <[email protected]> Sent: 14 May 2018 15:01 To: Paul Bone <[email protected]>; Marty Strong <[email protected]> Cc: [email protected] Subject: Re: [uknof] High Latency to Microsoft over LINX Have you called the MS Noc? From peering DB NOC NOC +1 (425) 705-2686 [email protected]<mailto:[email protected]> When I called they told me to report it direct to the Microsoft operations Centre on [email protected]<mailto:[email protected]> Graham From: Paul Bone <[email protected]<mailto:[email protected]>> Date: Monday, 14 May 2018 at 14:54 To: Graham Stewart <[email protected]<mailto:[email protected]>>, Marty Strong <[email protected]<mailto:[email protected]>> Cc: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Subject: RE: [uknof] High Latency to Microsoft over LINX Thanks Graham, I’m seeing the same to Exchange online. I have raised a case with Microsoft but have been told it could 24 hours before they look at it! It does look suspiciously like they are preferring an alternative route back to us but is interesting that hop number 4 in your trace is ok – I see the same in my trace. Best Regards Paul From: Graham L. Stewart <[email protected]<mailto:[email protected]>> Sent: 14 May 2018 14:50 To: Paul Bone <[email protected]<mailto:[email protected]>>; Marty Strong <[email protected]<mailto:[email protected]>> Cc: [email protected]<mailto:[email protected]> Subject: Re: [uknof] High Latency to Microsoft over LINX I’ve had a couple of reports as well from users of exchange online. Sharepoint Online Packets Pings Host Loss% Snt Last Avg Best Wrst StDev 1. ae-0-4001.core1.vgss.isp.academia.co.uk 0.0% 23 3.6 3.8 2.9 5.6 0.8 2. igblmdistc7504.uk.msft.net 0.0% 23 3.4 4.7 3.4 10.8 1.5 3. be-62-0.ibr01.lts.ntwk.msn.net 0.0% 22 128.9 128.1 111.3 145.3 10.0 4. ae61-0.lts-96cbe-1a.ntwk.msn.net 0.0% 22 4.5 4.6 3.9 5.4 0.6 5. ae23-0.lon21-96cbe-1b.ntwk.msn.net 0.0% 22 133.5 126.0 105.3 142.7 10.1 6. ??? 7. ??? 8. ??? 9. ??? 10. 13.107.6.151 0.0% 22 142.4 126.2 99.8 143.1 11.9 Exchange Online Packets Pings Host Loss% Snt Last Avg Best Wrst StDev 1. ae-0-4001.core1.vgss.isp.academia.co.uk 0.0% 6 4.2 4.1 3.0 4.8 0.6 2. igblmdistc7504.uk.msft.net 0.0% 6 4.5 4.3 3.8 4.8 0.4 3. be-72-0.ibr02.lts.ntwk.msn.net 16.7% 6 141.4 132.2 117.1 141.4 10.1 4. ae71-0.lts-96cbe-1a.ntwk.msn.net 0.0% 6 4.2 4.8 3.8 6.4 0.9 5. ae23-0.lon21-96cbe-1b.ntwk.msn.net 0.0% 6 127.2 122.8 102.4 137.7 14.3 6. ??? 7. ??? 8. ??? 9. ??? 10. 52.97.133.178 0.0% 5 139.6 125.0 103.1 139.6 13.8 Graham From: uknof <[email protected]<mailto:[email protected]>> on behalf of Paul Bone <[email protected]<mailto:[email protected]>> Date: Monday, 14 May 2018 at 14:33 To: Marty Strong <[email protected]<mailto:[email protected]>> Cc: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Subject: Re: [uknof] High Latency to Microsoft over LINX Hi Marty, I tried to send a screen shot, but it was over the message limit size. Testing from my office on 46.17.160.209 to 13.107.6.151. They may well be shaping ICMP but the fact we have customers having problems with O365 suggest the latency is a real issue. Trace route: C:\Users\paul.bone>tracert bridgepartners.sharepoint.com Tracing route to b-0001.b-msedge.net [13.107.6.151] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms uk-168-sw11.bridgefibre.private [172.17.8.1] 2 <1 ms <1 ms <1 ms 209.160.17.46.bridgep.com [46.17.160.209] 3 1 ms 1 ms <1 ms 10.191.101.64 4 2 ms 2 ms 2 ms 10.191.0.66 5 2 ms 2 ms 2 ms uk-thn-cr01.bridgefibre.co.uk [195.66.226.151] 6 2 ms 2 ms 2 ms igblmdistc7504.uk.msft.net [195.66.224.140] 7 105 ms 105 ms 104 ms be-72-0.ibr02.lts.ntwk.msn.net [104.44.9.154] 8 3 ms 3 ms 2 ms ae71-0.lts-96cbe-1a.ntwk.msn.net [104.44.9.153] 9 124 ms 126 ms 128 ms ae23-0.lon21-96cbe-1b.ntwk.msn.net [198.206.164.140] 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * 140 ms 136 ms 13.107.6.151 Trace complete. Best Regards Paul -----Original Message----- From: Marty Strong <[email protected]<mailto:[email protected]>> Sent: 14 May 2018 14:17 To: Paul Bone <[email protected]<mailto:[email protected]>> Cc: [email protected]<mailto:[email protected]> Subject: Re: [uknof] High Latency to Microsoft over LINX Could you perhaps share an MTR and a source/dest IP? Regards, Marty Strong -------------------------------------- Cloudflare - AS13335 Network Engineer [email protected]<mailto:[email protected]> +44 7584 906 055 smartflare (Skype) https://www.peeringdb.com/asn/13335 > On 14 May 2018, at 14:13, Paul Bone > <[email protected]<mailto:[email protected]>> wrote: > > Hi all, > > Is anyone else having high latency issues into Sharepoint Online services > with Microsoft today? > > I’m seeing an additional 130msec over LINX. > > A colleague connecting over LONAP is not seeing the issue. > > Thanks > > Paul >
