If you're logged in, you should simply see a "Reopen Issue" under the
Available Workflow Actions in the left hand menu. You do have to be
logged in to Jira to see this option.
When you click on the 'Reopen Issue' link, you will get a screen where
you can type in a Comment text area. You should put enough detail in
that comment box to explain why you are reopening the issue.
"Reopening" is the best option. If you feel there is something unique
about your issue, you can always create a new issue and simply use the
"Link" option to associate your new issue with the old one.
I would not do anything like clone, however.
---- Cris J H
Aaron Brown wrote:
I have little experience with Jira and even less with the uPortal
project's issue tracker. I've identified a bug which exists in Jira and
has been marked as closed/fixed for the version I'm running. I'd like
to re-open the issue, and don't know the correct procedure.
* Add a comment to the existing issue describing the situation?
* Clone the issue and add my comments to the clone?
* Add a new issue and link it to the original?
* Something else?
Thanks,
- Aaron
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