Hi Kevin,
I'm sorry, I missed this entire line of messages until tonight so I
didn't know about the complications until now.
I still haven't received DVDs, letter, or anything and it's nearly two
weeks since this email.
I was just wondering when they might show up and sitting down to
inquire when I came across this.
So maybe someone could check that I haven't somehow been overlooked.
As far as whatever silliness you were responding to there, I'd
recommend the use of the "little white lie" as a very handy business
tool in cases like this. It's only wrong to use it to hide genuine
wrongdoing; otherwise, it's your friend.
So they accidentally sent you porn discs - these things happen.
Cheers,
Joe F.
On Feb 25, 2010, at 5:12 PM, Kevin Miller wrote:
Richmond,
I'm certainly not using those events as an excuse. I'm simply
stating a fact
which is true, for those of you that are interested. You can accept
that or
not. I have apologized for the situation with respect to the DVDs,
it is
inexcusable.
We knew going into this that we had a lot to learn from the previous
set of
conference DVDs which is why we set out well in advance to do better
this
year. I was absolutely determined from the start we would get it
right.
Everything was planned carefully so we could improve and deliver you a
wonderful experience from end to end. We made many changes to the
product
and it went well. The feedback I have is that the DVDs are better
quality
this year than last year. Unfortunately there was an intersection
between
the events that happened and the delivery of these DVDs. I'm not
going to go
into great detail but there was a chain of events involved. Bill was
sick
for a long time before he died which contributed a series of other
issues we
were having as a business for a period some time before the actual
event. We
had issues with the supplier (we won't be using them again), which
we were
not on top when they occurred because of staff shortages. Ultimately
in
spite of that I take full responsibly. Its unfortunate, I feel bad,
I'm not
making excuses. I'm just telling you what happened.
You have every right to judge us for non-delivery of this product.
However,
and while I don't want to make this response overly personal,
frankly you
have no right to stand in judgment over my response to everything that
happened on a personal level. I'm interested to hear that you are
able to
separate that out entirely in your life, but we all react
differently to
these things and I am certainly not able to do that, nor is Heather,
Robin
or some of the other people involved in this. There have been some
major
consequences on a number of levels and for the last two months I
have simply
run from one crisis to the next.
The vast majority of the DVDs are now safely in the hands of our
customers.
If you have not received your DVD you will have received a letter
from us
today offering you an estimated delivery time and year's free license
extension. If you have not received the DVDs nor a letter, your DVD
shipped
some time ago and as far as we are aware it should be with you. If
this
applies to you feel free to contact me directly, off list. Again I
apologize
for letting down our customers and we will do better next time.
Kind regards,
Kevin
Kevin Miller ~ [email protected] ~ http://www.runrev.com/
RunRev - Software construction for everyone
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