Joe, After some unintentional, but IMO painfully personal comments on this List, if I were Kevin, I wouldn't be visiting this List for a while.
Your should email Support or Heather directly. You'll get a much faster response. HTH On Mon, Mar 8, 2010 at 11:42 AM, Joe F. <[email protected]> wrote: > Hi Kevin, > > I'm sorry, I missed this entire line of messages until tonight so I didn't > know about the complications until now. > > I still haven't received DVDs, letter, or anything and it's nearly two weeks > since this email. > I was just wondering when they might show up and sitting down to inquire > when I came across this. > > So maybe someone could check that I haven't somehow been overlooked. > > As far as whatever silliness you were responding to there, I'd recommend the > use of the "little white lie" as a very handy business tool in cases like > this. It's only wrong to use it to hide genuine wrongdoing; otherwise, it's > your friend. > So they accidentally sent you porn discs - these things happen. > > Cheers, > Joe F. > > On Feb 25, 2010, at 5:12 PM, Kevin Miller wrote: > >> Richmond, >> >> I'm certainly not using those events as an excuse. I'm simply stating a >> fact >> which is true, for those of you that are interested. You can accept that >> or >> not. I have apologized for the situation with respect to the DVDs, it is >> inexcusable. >> >> We knew going into this that we had a lot to learn from the previous set >> of >> conference DVDs which is why we set out well in advance to do better this >> year. I was absolutely determined from the start we would get it right. >> Everything was planned carefully so we could improve and deliver you a >> wonderful experience from end to end. We made many changes to the product >> and it went well. The feedback I have is that the DVDs are better quality >> this year than last year. Unfortunately there was an intersection between >> the events that happened and the delivery of these DVDs. I'm not going to >> go >> into great detail but there was a chain of events involved. Bill was sick >> for a long time before he died which contributed a series of other issues >> we >> were having as a business for a period some time before the actual event. >> We >> had issues with the supplier (we won't be using them again), which we were >> not on top when they occurred because of staff shortages. Ultimately in >> spite of that I take full responsibly. Its unfortunate, I feel bad, I'm >> not >> making excuses. I'm just telling you what happened. >> >> You have every right to judge us for non-delivery of this product. >> However, >> and while I don't want to make this response overly personal, frankly you >> have no right to stand in judgment over my response to everything that >> happened on a personal level. I'm interested to hear that you are able to >> separate that out entirely in your life, but we all react differently to >> these things and I am certainly not able to do that, nor is Heather, Robin >> or some of the other people involved in this. There have been some major >> consequences on a number of levels and for the last two months I have >> simply >> run from one crisis to the next. >> >> The vast majority of the DVDs are now safely in the hands of our >> customers. >> If you have not received your DVD you will have received a letter from us >> today offering you an estimated delivery time and year's free license >> extension. If you have not received the DVDs nor a letter, your DVD >> shipped >> some time ago and as far as we are aware it should be with you. If this >> applies to you feel free to contact me directly, off list. Again I >> apologize >> for letting down our customers and we will do better next time. >> >> Kind regards, >> >> Kevin >> >> Kevin Miller ~ [email protected] ~ http://www.runrev.com/ >> RunRev - Software construction for everyone > > _______________________________________________ > use-revolution mailing list > [email protected] > Please visit this url to subscribe, unsubscribe and manage your subscription > preferences: > http://lists.runrev.com/mailman/listinfo/use-revolution > _______________________________________________ use-revolution mailing list [email protected] Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
