On Friday, February 27, 2004, at 09:45 AM, J. Landman Gay wrote:
On 2/27/04 10:42 AM, Mark Brownell wrote:
Can someone clear this up for me?
Enterprise Users - "Up-and-running, plus 10-incident in-depth support package" So I ask my first in-depth support question and I get this:
<snip>
My apologies. Yes, I can clear up the support response (since I wrote it) and it is probably a good idea to mention this here. The support staff don't have access to the purchasing records of the customers. When you purchased your Enterprise edition, instructions for using your 10-incident support contract were given in the registration letter you received. The support staff looks for a particular subject title code in order to know whether you are an entitled support user or not. Naturally I can't give that code here on the list, but instructions are provided with every Enterprise contract.
oops. I should have read my contract. RTFM strikes again... I keep everything so I'll try again with recommendations.
Thanks,
Mark
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