On 2/27/04 1:09 PM, Mark Wieder wrote:

Since I never "purchased" an Enterprise
edition, but my Pro edition became an Enterprise edition when I
renewed, I have no such contract. My original registration letter says
that I am entitled to free email support until the one-year time
period runs out. Obviously the terms and conditions have changed.

If you ever need to contact support, just mention in the body of your letter that you are an Enterprise user. That will help get things rolling and I won't make the same embarrassing mistake I made with Mark. I really should have known better; my brain was on auto-pilot when I responded to him.


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Jacqueline Landman Gay         |     [EMAIL PROTECTED]
HyperActive Software           |     http://www.hyperactivesw.com
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