On Friday, February 27, 2004, at 11:09 AM, Mark Wieder wrote:
J.-
Friday, February 27, 2004, 9:45:05 AM, you wrote:
JLG> My apologies. Yes, I can clear up the support response (since I wrote
JLG> it) and it is probably a good idea to mention this here. The support
JLG> staff don't have access to the purchasing records of the customers. When
JLG> you purchased your Enterprise edition, instructions for using your
JLG> 10-incident support contract were given in the registration letter you
JLG> received. The support staff looks for a particular subject title code in
JLG> order to know whether you are an entitled support user or not. Naturally
JLG> I can't give that code here on the list, but instructions are provided
JLG> with every Enterprise contract.
Well, this is news to me. Since I never "purchased" an Enterprise edition, but my Pro edition became an Enterprise edition when I renewed, I have no such contract. My original registration letter says that I am entitled to free email support until the one-year time period runs out. Obviously the terms and conditions have changed.
Not that I have needed to try to get specialized email support that I couldn't get from this list, mind you, but I'm putting this to the list because there may be others in this same boat.
-- -Mark Wieder
Mine was a Pro edition too. I just took stuff off the current website for reference. You wouldn't happen to be British would you? The British have a gift for understatement. I know because I had to walk up hill both ways to go to school while I was growing up. :-)
For the record this is the first time I ever tried to get support help from any software developer. So all those years with Director I either RTFMed, got help from the user-list, or figured it out myself. I guess I have some kind of I never needed help so there trip...
:-) Mark
_______________________________________________ use-revolution mailing list [EMAIL PROTECTED] http://lists.runrev.com/mailman/listinfo/use-revolution
