J.- Friday, February 27, 2004, 9:45:05 AM, you wrote:
JLG> My apologies. Yes, I can clear up the support response (since I wrote JLG> it) and it is probably a good idea to mention this here. The support JLG> staff don't have access to the purchasing records of the customers. When JLG> you purchased your Enterprise edition, instructions for using your JLG> 10-incident support contract were given in the registration letter you JLG> received. The support staff looks for a particular subject title code in JLG> order to know whether you are an entitled support user or not. Naturally JLG> I can't give that code here on the list, but instructions are provided JLG> with every Enterprise contract. Well, this is news to me. Since I never "purchased" an Enterprise edition, but my Pro edition became an Enterprise edition when I renewed, I have no such contract. My original registration letter says that I am entitled to free email support until the one-year time period runs out. Obviously the terms and conditions have changed. Not that I have needed to try to get specialized email support that I couldn't get from this list, mind you, but I'm putting this to the list because there may be others in this same boat. -- -Mark Wieder [EMAIL PROTECTED] _______________________________________________ use-revolution mailing list [EMAIL PROTECTED] http://lists.runrev.com/mailman/listinfo/use-revolution
