I had so many problems with software company in the past 10 years  :

ElectricImage
-Being gang raped on the forum by other users
-A company that does not implement basic functions into it's own software not to bother it's plug-ins maker friends.
-A SDK that only work on a mac (no mention whatsoever when you buy the pc version)
-Copying object does not copy all parameters (with an answer : wait for the next patch in 6 moths)

Vue 4
-No tech support
-No upgrade price from previous version

_expression_ tools, e-onsoftware, now ...
-The sofware change hand each year so the tech support don't care anymore

PMG project messiah
-Again, bukaki into my mouth from the user list for asking why the company never replied to my e-mails.
-Copy does not copy all parameters
-The company never ever replied to my e-mails (I have many different e-mails)

Strata
You buy a software that requires all the Adobe suite to function normally (and does not bother being compatible with gimp or inkscape).
Most company don't even bother replying to my emails when you question the lack of a feature that is really important

Mental ray
-It's so difficult to get a tryout or just peek at the documentation
-It's even more difficult to get a price on the bastard

SitexGraphic

Everytime change computer or reinstall windows I need to send them a request to reactivate my license.

Vendor nation
Buy a software today, the next day they release a new version without telling you yesterday and no there is no upgrade path
Their phone number does not work in canada

Codegear (formely borland)
They sell a IDE (for programming) and compiler that is way much inferior to Microsoft Visual studio at  a price no one can afford  (while there is many free solution that does a better job)

Softimage
One day they are interested in amateur and small business the next day the are not

SideFX
Are you crazy, why would anyone be stupid enough to buy a software that expensive (and so ridiculously complex) when your competitors are much better at a cheaper price

Carrara
Carrara changed from hand of metacreation to eovia then to DAZ3d, Daz3D a company that is the equivalent of an X porn site.

Impulse (imagine)
-Simply disappear without leaving a trace

Realsoft
>From my experience Realsoft is the only company that will reply to all you e-mails, even answer the phone.
The pricing is always fair, the upgrade price is also always fair.
And the rs forum and list is very open to criticism.
And there is no deadlock like so many other software maker (a bug that can kill your project) is solved right now.

Realsoft is the absolute best company in the CG industry, you may not know but since the first version, RS has been pushing technologies always with surprising revolutions.

Feel free to ask any questions.
This list can also be used to share your views and news on anything CG.

Jean-Sebastien Perron
www.CombadZ.com

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